Uploading/Downloading large files (> 40 mb)

The Customer Support Portal and Outlook have a limitation of 40 mb for attachments.  There are occasions where a log file or other large file needs to be sent to Cincom Support or Cincom can make a Hotfix, Patch or some other large file available to you for download.

These two methods are recommended, using FileZilla or Microsoft OneDrive.

FileZilla

FileZilla®, is a free FTP solution. The FileZilla Client not only supports FTP but also FTP over TLS (FTPS) and SFTP. It is open-source software distributed free of charge under the terms of the GNU General Public License.

To use FileZilla you will need your Cincom Company Id and FTP Password.  As a new Customer, your Welcome to Cincom letter contains this information.  If you don’t have this information, please contact Cincom Support at support@cincom.com and provide your Company Name.

To Use FileZilla follow numbered steps as in the image;

Download and Install from URL. https://filezilla-project.org/  Choose the free version.

                1.        Enter ftp.cincom.com

                2.        In Username enter your CompanyId

               3.        In Password enter your FTP assigned password.  

               4.        Select Quickconnect – this should log you into your company specific Cincom FTP site.

To copy a file from Cincom (patch, hotfix, etc.) to your PC/Server follow these instructions.

             5.        Copy to directory: A default directory (usually your user directory).  You can navigate to a different directory.  This is the directory that you want to copy to.

             6.        Copy from directory: A default directory will be displayed.  Navigate to the directory you wish to get the file you want to transfer.

             7.        Select the file you want to transfer and drag & drop into 8.

             8.        The file will be transferred to this location at the completion of the drag & drop.

To copy a file from your PC/Server (log files, etc.) to Cincom follow these instructions.

5. Copy from directory: A default directory (usually your user directory).  You can navigate to a different directory.  This is the directory that you want to get the file for transfer.

6. Copy to directory: A default directory will be displayed.  You can navigate to a different directory.  This is the directory that you want to copy to.

8. Select the file you want to transfer and drag & drop into 7.

7. The file will be transferred to this location at the completion of the drag & drop.